We want to make sure your experience with us is the best it can be!
We have answered some common questions below, however, if you have any additional questions before, during or after shopping with us, please do not hesitate to reach out to us at 816-456-2124.
Soss Furniture can be purchased at our store, 2718 Holmes Street Kansas City, MO 64109, through our Customer Experience Team at 816-456-2124, or by emailing us at sossfurniture@sossfurniture.com.
Yes, you can purchase from the showroom, our staff should assist you with moving the furniture into your vehicle and help you with check out.
Our staff can help you explore different options & share a rendering of the recommended pieces in your space as a complimentary service. We also list dimensions on each product page for your convenience.
We do not currently offer a trade or designer discount.
SFB accepts all major US credit cards. We also accept cash, Venmo, Cash App, Zelle, PayPal.
We do not accept any form of check.
Sales tax is not included in our pricing. Any applicable sales tax will be added during the checkout process.
We take great pride in the quality and craftsmanship of our furniture. If you don’t love your furniture, call us within 2-3 days of receiving your order and we will gladly accept back any of our products as long as it’s in new condition. We cannot accept furniture returns that are not in new condition, so please be mindful of this before you start living on your SFB furniture. Furniture must be repackaged in the way it arrived at the time of delivery. All refunds will be credited back to the original form of payment, whether it be credit card, cash, Venmo, PayPal, Zelle, or Cash App once our store receives your items.
Our delivery fee starts at $30 plus, we currently only offer local deliveries. For more information, please call us at 816-456-2124 our staff member should be able to assist you for further questions.
Our delivery options start from the day you pay for the furniture. Our delivery hours are from 5:30-8:00pm. You will need to set up a time and day with our receptionist.
Yes, you will need to be available for your scheduled delivery appointment. Your signature is required upon receipt of goods. You will receive a call the day before delivery to schedule a 2-4-hour delivery window.
If you have interest in evenings or weekends, please ask if there is availability when you are contacted to schedule a delivery appointment.
Contact us ASAP at 816-456-2124. Our staff will re-schedule for a better time. Please make sure you call 1-2 hour notice before your delivery appointment.
It is your responsibility to inspect packages at the time of delivery.
If the package and product is clearly damaged, refuse the full or partial shipment and let us know right away with photos. We will work with you to get replacement items.
If the package is slightly damaged, take photos and note “Received as Damaged” when you sign for it. If upon opening the items are damaged, send us photos and we will work with you to resolve.
If there are any issues, reach out to SOSS directly at sossfurniture@sossfurniture.com. We will work with you to resolve the situation. Photo evidence is extremely helpful in expediting the resolution process and in most cases is required by our team to initiate a replacement.
Mattresses are non-refundable and considered final sale items. Once the packaging is opened, we are unable to accept returns.